Refund Policy
We stand behind our services with a comprehensive money-back guarantee.
100% Money-Back Guarantee
If you're not completely satisfied with our service, we'll refund your money.
Refund Policy Overview
At DummyETicket, we are committed to providing exceptional service and customer satisfaction. We understand that sometimes our services may not meet your expectations, and we want to ensure you have peace of mind when making a purchase.
This refund policy outlines the terms and conditions for requesting refunds, our money-back guarantee, and the process for handling refund requests.
Our Money-Back Guarantee
We offer a 100% money-back guarantee on all our services. If you are not completely satisfied with your dummy flight ticket or our service, you may request a full refund within the specified timeframes.
Guarantee Coverage
Full refund of your purchase price, no questions asked, within our refund window.
Refund Eligibility
Eligible for Refund
- Service not delivered within 24 hours of payment
- Technical errors preventing ticket generation
- Incorrect information provided by our system
- Service quality issues or defects
- Customer dissatisfaction with the final product
- Duplicate charges or billing errors
Not Eligible for Refund
- Change of mind after successful delivery
- Incorrect information provided by the customer
- Attempted use of dummy tickets for actual travel
- Violation of our terms of service
- Fraudulent or abusive behavior
- Requests made outside the refund timeframe
Refund Timeframes
Standard Refund
30 days from the date of purchase for general dissatisfaction or service issues.
Technical Issues
7 days from the date of purchase for technical problems or delivery failures.
Important Note
Refund requests must be submitted within the specified timeframe. Late requests will be reviewed on a case-by-case basis.
How to Request a Refund
To request a refund, please follow these steps:
Contact Our Support Team
Email us at refunds@dummyeticket.co.uk with your refund request.
Provide Required Information
Include your order number, email address, and reason for the refund request.
Review and Processing
We'll review your request and process the refund within 3-5 business days.
Refund Confirmation
You'll receive an email confirmation once the refund is processed.
Refund Processing
Once your refund request is approved:
- Processing Time: 3-5 business days for review and approval
- Payment Method: Refunds are issued to the original payment method
- Bank Processing: Additional 5-10 business days for bank processing
- Confirmation: Email notification when refund is processed
Note: The time it takes for the refund to appear in your account depends on your bank or payment provider.
Partial Refunds
In certain circumstances, we may offer partial refunds:
- Service partially completed or delivered
- Minor issues that don't warrant a full refund
- Customer requests for partial refund
- Discretionary adjustments for customer satisfaction
Partial refund amounts are determined on a case-by-case basis and will be communicated clearly to the customer.
Cancellation Policy
You may cancel your order under the following conditions:
Before Processing
Full refund if cancelled before ticket generation begins.
After Processing
Refund subject to review and may incur processing fees.
To cancel an order, contact our support team immediately with your order details.
Dispute Resolution
If you disagree with our refund decision:
- Contact our customer service team for review
- Provide additional documentation if requested
- Escalate to management if necessary
- Consider mediation for unresolved disputes
We are committed to fair resolution of all customer concerns and will work with you to find a satisfactory solution.
Contact Us
For refund requests or questions about this policy, please contact us:
Refund Email: refunds@dummyeticket.co.uk
General Support: support@dummyeticket.co.uk
Phone: +44 20 1234 5678
Response Time: Within 24 hours during business days